FAQ

  1. How does delivery work?
    2. We engage with local, third-party delivery platforms to bring your orders to your destination.

    Our team member packs the items in your order and contacts a driver to pick up your order.
    Please select the date and time of pickup. Your order will be prepared and available at our all day dining restaurant, The Living Room reception desk at Upper Ground Floor at the timing that you have selected.
  2. How much is the delivery fee?
    3. The minimum order for delivery is RM50.

    Delivery charge from 0km – 5km is RM20.
    Delivery charge from 6km – 15km is RM30.
    Delivery charge from 16km – 25km is RM50.
    Preparation of your order can begin immediately after your order has been confirmed for same day delivery order. Minimum lead time is 120 minutes.

    Last order ends at 8:00pm, and the delivery time ends at 10:00pm.
    We accept:

    • Visa and MasterCard debit and credit cards
    • FPX (Bank transfer)
    • E-Wallet: Touch ‘n Go, BOOST, GrabPay, Maybank QRPay

    We may expand the payment modes in the future.
    Not valid with any membership, credit card and promotional programme’s benefits and discounts unless otherwise stated.
    The delivery duration is between 10AM to 10PM.

    Last order will be closed at 8PM.
    Here are a few ways for you to check whether your order has been confirmed:

    • You will receive an order confirmation at your registered email, once your order has been confirmed.
    • You will see a “Paid” status for your order at the My Orders page as a confirmation for your Order.
    • You may contact Westin Dining Reservation at Tel/Whatsapp: +60 12-305 1715 or general line at +03 2731 8333
    Order cancellation is not permitted, and no refunds will be given. A 24-hour notice is required for any amendment to delivery date and time.

    Should the order items are not available, the Hotel shall contact the customer to offer alternatives or allow the customer to accept alternative, cancel the order and get a full refund.
    You will be able to put in any special request in the “Remarks” field when ordering.
    Yes, it is available. Refer to the Terms and Conditions for respective voucher.
    Marriott Bonvoy points are not applicable for delivery and takeaway. Please refer to the Marriott Bonvoy’s Terms and Conditions